FAQ

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Answer

What is the product made of?

We use high quality poly mesh (performance fabric) which is light weight, soft, durable, and stretchy. We guarantee you’ll love the material or your money back up to 1 year.

Will it fit my dog?

Yes, we spent a year perfecting the design to fit dogs of all sizes and fur types. Our cutting-edge handle design mixed with poly mesh materials makes for the perfect fit and stretch on your pup. (Please see our size chart on our product pages for best fit)

Will there be more design options?   

Yes, we are start up who have a deep passion for pets, especially dogs. Our goal was to let dogs express them self through humor using high-end materials and creative designs. Each one of our patterns are custom drawn by and artist or designer and printed on to the material for a unique and custom look. We aren’t your grandma’s dog bandana from Etsy. We will be releasing new patterns as we grow our brand and get feedback from our customers.

Can I change and order that already placed?

To change an order after you had completed checkout, just reach out to us via email using the CONTACT US section of our website and we will assist you.

What are my payment options?

We accept all major payment options include Mastercard, Visa, Discover, PayPal, Apple Pay.  Google Pay, Shop Pay etc.

What is your return policy?

We are extremely confident that you will love our product, but in the event you don’t, just email us using the CONTACT US section of our website and we will either send you a replacement product or provide you a free shipping return label.  We do not charge anything for returns and we have a 1-year return policy.

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Answer

What are my shipping options?

We offer a mix of regular and expediting shipping options with reputable carriers.  Often times shipping is free based on size of orders or promotions that may be running.

How long does it take to receive my product?

We strive to ship out all of our products the same day that we receive your order.   We chose to locate our main warehouse in Columbus Ohio so that we can generally reach most customers in 3 to 5 days and often sooner.

What if I have problems with my delivery (i.e doesn’t arrive, wrong item, damaged etc)?

Simply email us using the CONTACT US section of the website and we will work with you to resolve the issue as quickly as we can.  We are committed to providing outstanding customer service.